Thirtieth Sense Co., Ltd.

Privacy Policy

Effective Date: 2025.1.1

Important Legal Notice

Disclaimer: This document is a general template and is not a substitute for professional legal advice. Your business operates across numerous jurisdictions (notably the EU’s GDPR, California’s CCPA/CPRA, and various Asian data protection laws). You must consult with legal counsel specializing in international data privacy to ensure this policy is fully compliant with your specific practices and all applicable legal requirements.

1. Introduction

Welcome to Thirtieth Sense (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, transfer, and store your personal information when you visit our website [www.thirtiethsense.com] (the “Site”) or use our services (including B2B inquiries and Costco product support).

2. Information We Collect

We collect information in two main categories:

A. Information You Provide to Us:

  • Business Contact Information: When you contact us for B2B design, trading, or sourcing services via our “Contact Us” form, you may provide your name, company name, job title, email address, phone number, and the details of your request.
  • Customer Support Information: When you use our “Help Desk” (especially for Costco product after-sales service), you may provide your name, contact details, proof of purchase, product model, and a description of your issue.
  • Other Communications: Information you provide when you communicate with us via email or other channels.

B. Information We Collect Automatically:

  • Technical and Log Data: When you visit our Site, our servers automatically record your IP address, browser type, operating system, access times, referral URLs, and pages visited.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to analyze site traffic, remember your preferences, and optimize your user experience. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Respond to Services: To respond to your B2B inquiries, provide quotes, and fulfill your orders.
  • To Provide Customer Support: To process your after-sales service requests (including Costco product support) and resolve your issues.
  • For Operations and Maintenance: To ensure the proper functioning and security of our Site and to troubleshoot issues.
  • For Analytics and Improvement: To analyze how users interact with our Site to improve our services, designs, and website functionality.
  • For Legal Compliance: To comply with applicable laws, regulations, or to respond to legal processes (such as court orders or subpoenas).

4. How We Share Your Information

We do not sell your personal information to third parties. We only share your information in the following circumstances:

  • With Our Internal Global Teams: Your information may be shared among our internal team members located in Taiwan, Japan, China, Vietnam, Seattle, and Texas to provide you with seamless global service.
  • With Service Providers: We share necessary information with third-party vendors who assist us with our operations (e.g., website hosting, IT support, data analytics services).
  • With Manufacturing and Logistics Partners: To fulfill your trading orders or product development, we may need to share necessary contact and specification information with our manufacturing partners in Taiwan, China, Vietnam, Indonesia, and Thailand, or with logistics providers.
  • For Legal Requirements: We may disclose your information if required by law or to protect our legal rights.
  • In a Business Transfer: If our company is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

5. International Data Transfers

As a global company, your personal information may be transferred to, and stored on, servers located in countries outside of your own, including at our offices, service providers, or partners. These locations may have data protection laws that are different from those in your country.

Specifically, if you are located in the European Economic Area (EEA), your data may be transferred outside the EEA. In such cases, we will take appropriate safeguards (such as using the European Commission’s approved “Standard Contractual Clauses” – SCCs) to ensure your personal data receives a level of protection equivalent to that within the EEA.

6. Your Legal Rights

Depending on your jurisdiction (e.g., under the EU’s GDPR or California’s CCPA), you may have the following rights regarding your personal data:

  • Right to Access: To request copies of your personal data that we hold.
  • Right to Rectification: To request correction of inaccurate or incomplete data.
  • Right to Erasure (“Be Forgotten”): To request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: To request that we suspend the processing of your personal data under certain conditions.
  • Right to Data Portability: To request that we transfer your data to you or a third party in a structured, commonly used format.
  • Right to Object: To object to our processing of your personal data based on our legitimate interests.
  • Right to Withdraw Consent: If we are processing your data based on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact us via the “Contact Us” section below. We may need to verify your identity before processing your request.

7. Data Security

We have implemented reasonable technical and organizational security measures to protect your personal data from accidental loss, unauthorized use, alteration, or disclosure.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16.

10. Third-Party Links

Our Site may contain links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data-handling practices, please contact us:

  • Email: service@thirtiethsense.com
  • Mailing Address:16F, No.502, Sec.2, Ren-Ai Rd., New Taipei City 244, Taiwan R.O.C.